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Below are a collection of commonly asked questions we recieve from our USA visitors. If you need any further help or advice, please do not hesitate to contact us and we'll be happy to help. Please note that the answers apply only to our USA customers.
Fire Escape Ladders
Problems with the Shopping Process
I cannot see the prices on your website. Why?
I need my purchased product urgently!
I don't live in the USA, Ireland, Germany or the UK. I still would like to order. What can I do?
I don't want to use credit cards to pay. How can I pay?
We are a retailer and would be interested in selling your products. What can you offer?
We are a Housing Association and would like to order a number of items. Do you offer discounts for bigger quantities?
Q: I have an 11 inch window sill. Do all your escape ladders fit?
The Franklin MFG Saf-escape ladders are sold in three versions: for walls not thicker than 9.5 inches, for walls not thicker than 16 inches and for walls not thicker than 20 inches.
If you need escape ladders for even thicker walls, please inform us per e-mail at email@example.com.
Q: My window sill has got no lip or overhang. Does this matter?
A: No. None of the ladders requires an overhang of the sill, neither on the inside nor the outside, as the ladders locate against the wall and the top of the sill, only.
Q: I have a radiator underneath the window sill. Can I still use your ladders?
The Franklin escape ladders only require about one inch of space underneath the window sill.
Q: I cannot see the prices on your website. Why?
A: We are using 'cookies' to operate our shopping cart systems. If your browser settings are set at too high a security setting, your computer might not allow the 'cookies'. Please allow temporarily the usage of cookies while you are browsing our website. Alternatively, please ring us and place an order over the phone.
Our cookies contain only information about the shopping cart!
Q: I don't live in the USA, Ireland, Germany or the UK. I still would like to order. What can I do?
A: Please e-mail our sales staff at firstname.lastname@example.org with your request and we will quote you a price including the added delivery costs. We will also contact you per phone so that you can purchase our products.
Q: I don't want to use credit cards to pay. How can I pay?
A: You can pay by check. Please complete the 'pay by check' option on the purchase page of our online shopping cart, or simply send us a letter with a description of the product desired with a cheque payable to Safelincs for the correct amount including postage to:
Q: Can I return my purchased products under any circumstances?
A: We strive to give you full satisfaction and will always try to act according to your wishes. We are accepting returns for any reasons within 2 weeks of you receiving your purchase. However, there are some restrictions linked to the nature of our safety products.
We do not accept smoke alarms and fire extinguishers unless they are still in the original, unopened packaging.
This does not affect your statutory rights.
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Q: When do I receive my refund?
A: As soon as we receive the goods, we will check the state of the goods and immediately instruct Protx to refund you on your credit card. If you paid by cheque we will send you a refund cheque.
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Q: Do I receive a full refund?
A: Yes. You will be refunded the full amount paid to us by yourself. The only exception is the cost for special delivery charges we might have paid if you have requested special delivery.
Q: We are a retailer and would be interested in selling your products. What can you offer?
A: We are supplying a number of retailers in the USA and other countries with batches of fire safety equipment. Please send us an e-mail to email@example.com stating the type of product you are interested in and the required volumes. Please state also a delivery address and we will reply quickly.
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Q: We are a Housing Association and would like to order a number of items. Do you offer discounts for bigger quantities?
A: Yes. If you order more than three pieces per item we will offer you a discount. Please e-mail firstname.lastname@example.org with the details and we will send you a description of our discount scheme